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Refund and Cancellation

  • At Spare Mover, we strive to ensure that you are fully satisfied with your purchase. However, we understand that sometimes things don't go as expected. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are accepted.

    1. Order Cancellations

    • Before Shipment: You can cancel your order before it has been shipped. To cancel your order, please contact our customer support team immediately via email at [email protected] or call us at +918419008700. Once the cancellation is confirmed, you will receive a full refund for your purchase.
    • After Shipment: If the order has already been shipped, you will need to follow our return process once you receive the product. Please see the “Returns and Refunds” section below for further instructions.

    2. Returns and Refunds

    We accept returns and offer refunds under the following conditions:

    • Eligibility for Returns: You may return products within 7 days of receiving them if they are damaged, defective, or not as described on our website. The product must be unused, in its original packaging, and in the same condition as received.
    • Non-Returnable Items: Certain items such as software, consumables, and personalized or customized products may not be eligible for return. Please check the product description for return eligibility.
    • Return Process: To initiate a return, please contact us at [email protected] or call +918419008700 with your order number and reason for return. Once your return request is approved, we will provide instructions for sending the item back. Please ensure the product is packaged securely to avoid damage during transit.
    • Return Shipping: Customers are responsible for the cost of return shipping unless the product is faulty or incorrect. We recommend using a trackable shipping service for your return.

    3. Refund Process

    • Refund Approval: Once we receive the returned product, it will be inspected. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued through the original payment method used at the time of purchase.
    • Partial Refunds: In some cases, only partial refunds may be granted, such as for items that show signs of use or are not in their original condition.
    • Shipping Costs: Original shipping charges are non-refundable unless the return is due to a fault on our part (damaged or incorrect item).

    4. Late or Missing Refunds

    If you have not received a refund within the stated timeframe, please check with your bank or payment provider. If you’ve done this and still have not received your refund, contact us at [email protected]

    5. Exchanges

    We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us to arrange the exchange.

    6. Contact Us

    For any issues or inquiries regarding refunds, returns, or cancellations, please feel free to contact us at:

    Spare Mover
    Email: [email protected]
    Phone: +918419008700
    Address: RJT.0020A, Community Center, Wazirpur Industrial Area, North West Delhi, Delhi, 110052, India