At Spare Mover, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help with an easy and straightforward return process.
1. Eligibility for Returns
- You may return products within 7 days of receiving them if:
- The product is defective.
- The product is not as described on the website.
- You received the wrong item.
- Non-Returnable Items: Certain products, such as software, consumables, and custom-made items, are not eligible for returns. Please check the product description to verify if an item can be returned.
2. Conditions for Returns
- The product must be unused and in the same condition as you received it.
- It should be in its original packaging with all accessories and components intact.
- Products showing signs of use, damage, or missing parts may not qualify for a full refund or may be eligible for a partial refund.
3. Return Process
- To initiate a return, contact us within 7 days of receiving your order at [email protected] or call +918419008700 with your order number and reason for return.
- Once your return request is approved, we will provide you with return instructions, including the return address.
- Please ensure the product is securely packaged to avoid damage during transit.
4. Return Shipping
- Customers are responsible for paying the shipping costs for returning items unless the return is due to an error on our part (such as receiving a defective or incorrect product).
- We recommend using a trackable shipping service when returning products to ensure they are delivered safely back to us.
5. Refunds
- Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
- If the return is approved, we will process your refund within 7-10 business days. The refund will be issued via the original payment method used for the purchase.
- Please note that shipping costs are non-refundable unless the return is due to an error on our part.
6. Exchanges
If you received a defective or incorrect product, we are happy to replace it with the same item, subject to stock availability. Contact us to arrange for an exchange.
7. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please first check with your bank or payment provider. If you’ve done this and still have not received your refund, contact us at [email protected] for assistance.
8. Contact Us
If you have any questions about our return process, refunds, or exchanges, feel free to contact us:
Spare Mover
Email: [email protected]
Phone: +918419008700
Address: Shop No-RJT.0020A, Community Center, Wazirpur Industrial Area, North West Delhi, Delhi, 110052, India